I used to think life had a sequence.

You go to college. You earn your degree. If you’re ambitious—or perhaps just incapable of leaving well enough alone—you go back for graduate school. Then you build your career. You work hard, gain experience, move up, and spend the next few decades applying ever...

There’s a pattern I keep seeing across multifamily properties and portfolios. 

Teams go through training, engagement is high, the room feels energized, and for a period of time, there’s usually a visible lift. You can feel the momentum. Then everyone goes back onsite, operations take over, and o...